Internet Explorer Has Stopped WorkingInternet Explorer has stopped working is an app crash error. When your Windows OS or Internet Explorer is in a bit of problem, this error occurs. When you open or work on the Internet Explorer, a window pops up saying that ‘Internet Explorer is not working.’ There might be some information included too like ‘some problem caused this program to prevent performing correctly & Windows will close this program and notify you if a solution is available.’

This error occurs because of a third party ‘.dll file’ clashes with iexplore.exe. The Internet Explorer also gets a load of unwanted toolbars, add-ons, BHOs, extensions and some internet explorer security settings. There are many different methods of solving this error. In this article, you’ll find 9 different methods of solving this error. So, don’t waste your time searching the internet further, but check out the following solutions and implement them to solve the Internet Explorer has stopped working error.

Method 1: Reset Internet Explorer

Resetting the Internet Explorer is the first thing to do when you see this error pop up. There are two ways of resetting the Internet Explorer.

Internet Explorer Reset Way 1:

  1. Open Internet Explorer.
  2. Press Alt key to activate the menu bar. Then click on the Tools menu.
  3. Click on Internet Options. When you do that a configuration window will appear.
  4. On that window, click on Advanced tab.
  5. From the available options, click on Reset.
  6. That will open another box. In this box check the Delete Personal Settings option.
  7. And then finally click on Reset button.

If this method doesn’t work for you, then try the second one. It is very effective, and hopefully, you won’t face a problem with this one.

Internet Explorer Reset Way 2:

  1. Click on Start button.
  2. Open Control Panel.
  3. In the Control Panel, click on Network and Internet.
  4. Then click on Internet Options. When you do that a configuration window will appear.
  5. On that window, click on Advanced tab.
  6. From the available options, click on reset.
  7. That will open another box. In this box check the Delete Personal Settings option.
  8. And then finally click on Reset button.

Reset Internet Explorer Settings

Method 2: Disable Software Rendering

Disabling the software rendering can also help in resolving the issue. To disable the software rendering, follow these steps:

  1. Open Internet Explorer.
  2. Press alt key to the active menu bar. Then click on Tools menu.
  3. Then click on Internet Options. When you do that a configuration window will appear.
  4. On that window, click on Advanced tab.
  5. There you will see an option Use Software Rendering Instead of GPU Rendering located under the Accelerated Graphics heading Uncheck that option.

Internet Options

Method 3: Disable 3D in ‘NVIDIA Graphics driver.’

NVIDIA Driver is Computer Graphics Driver. You need to have NVIDIA Graphics Drivers & Software for performing this method. If you don’t have it, then move on to other methods.

If you have it, then to disable 3D in ‘NVIDIA Graphics Driver’ follow these steps:

  1. From the system, tray opens the NVIDIA Software.
  2. From NVIDIA Drivers, disable the option Stereoscopic 3D.

NVIDIA Driver Icon

NVIDIA Control Panel

Method 4: Uninstall Unwanted Toolbars

Toolbars can also be the cause of the Internet Explorer is not responding error. This is why they have to be removed. Go to the Control Panel. Remove all the Unwanted Toolbars from there.

Uninstall or change a program screen

Method 5: Disable Unwanted Add-ons

Add-ons can also be the reason behind this error, which is why they have to be disabled. Go to Internet Explorer. Disable all the Unwanted Add-ons from there.

Manage Add-ons

Method 6: Re-install Java, Flash Player, Silverlight

Java, Flash Player, Silverlight are known as Add-on programs. They can also be the reason behind the Internet Explorer has stopped working error. So you should try uninstalling and then reinstalling these programs.

  1. Go to Control Panel.
  2. Go to Uninstall or Change a program.
  3. Locate the names of the programs and right click on each to uninstall them.

Method 7: Reset Security Zone

Resetting the Security Zone of the Internet Explorer can also help solve the problem. To do this:

  1. Go to Internet Properties.
  2. In the pop-up box, go to Security tab.
  3. Look down and click on Reset all zones to default level.

Internet Properties

Method 8: Run Microsoft Fixit

Microsoft fixit is just another tool that you can use to rid yourself of the Internet Explorer is not responding error.Following are two Microsoft fixit links. Download the links and run them. Once the process completes, restart the computer.

  1. http://support.microsoft.com/mats/ie_performance_and_safety/
  2. http://support.microsoft.com/mats/ie_performance_and_safety/

Method 9: Get ‘.dll’ file Name Which is Clashing with iexplore.exe

If none of the fixes stated above work, then the Internet Explorer has stopped working error is serious. By which I mean that it is caused by a conflict between a ‘.dll’ file and the iexplore.exe. To solve this, first of all you have to find the name of the ‘.dll’ file. You can use the help of the system logs to do that. Follow these steps:

  1. Move the cursor to My Computer/This PC.
  2. Right click on My Computer/This PC.
  3. From the available options, click on Manage. This will open a window.
  4. In this window, click on the arrow of the Event Viewer.
  5. Also, click on the arrow of the Windows Logs.
  6. Then under the Windows Logs, click on the Application option.
  7. Now look at the right side, and you will see a pane with the list of all the system Logs.
  8. Scroll through the list and find a red cross besides any logs.
  9. When you find one, double click on it to get the details. If the error is related to iexplore.exe, then find the ‘.dll’ file name from the details.

Computer Management

This is how you find the name of the ‘.dll’ file. Once you get that, you can stop the conflict by repairing, renaming or deleting the file – it depends upon the ‘.dll’ file name.